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Refund Policy

AngelWorld Refund Policy

At AngelWorld, we are committed to providing you with the best shopping experience. We understand that sometimes things don’t go as expected, and we want to make the return or refund process as smooth as possible. Please take a moment to review our refund policy:

1. Eligibility for Refunds:

Refunds are eligible under the following circumstances:

  • Incorrect Items: If you receive a product that is damaged, defective, or not what you ordered.
  • Late Delivery: If your order arrives significantly later than the expected delivery date (excluding delays caused by external factors like weather, strikes, etc.).
  • Grocery or Food Orders: Refund requests for food or grocery items will be considered only if the product is damaged, spoiled, or incorrect upon delivery. We do not offer refunds for food orders that have already been consumed.

2. How to Request a Refund:

To initiate a refund request, please follow these steps:

  1. Contact Us: Reach out to our customer service team within 7 days of receiving your order via our website or customer support email.
  2. Provide Details: Share your order number, a description of the issue, and any photos (if applicable) of the defective or incorrect items.
  3. Assessment: Our team will review your request and verify the issue. If eligible, we will process your refund.

3. Refund Process:

  • Approved Refunds: If your refund request is approved, the amount will be credited back to your original payment method within 7-10 business days.
  • Partial Refunds: In cases where only part of the order is returned or refunded, the refund will be processed accordingly based on the returned items.

4. Non-Refundable Items:

  • Perishable Goods: Items such as fresh food, fruits, and vegetables are non-refundable unless there is an issue with quality or delivery.
  • Opened/Used Products: Products that have been opened or used (unless damaged or defective) are not eligible for refunds.

5. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.

6. Customer Satisfaction:

Your satisfaction is our top priority. If there are any concerns or questions, please feel free to contact our customer service team at any time. We are here to assist you!

Thank you for shopping with AngelWorld. We appreciate your business and look forward to serving you again soon!